Other Useful Services

We are committed to helping people through our free, caring and confidential counselling services. Below are a selection of other organisations, services and resources that might also be useful if you are in need of specialist support or additional information.

Help in an emergency

If you have seriously harmed yourself or you feel that you may be about to harm yourself, call 999 for an ambulance or go straight to accident and emergency. If you are unable to do this by yourself, ask someone else to call 999 or to take you to accident and emergency.

Local support

Black Country Healthcare

Black Country Healthcare is an NHS Foundation Trust providing specialist mental health, learning disability and community healthcare services for the Black Country community (covering the areas of Dudley, Sandwell and Walsall). Face-to-face support is available at different sites throughout the Black Country, including out-of-hours Sanctuary Hubs. All Black Country residents can access them by:

  • Calling 0800 00 6516
  • Text messaging 07860 025 281

The Beacon (Change, Grow, Live) – Walsall

This service is open to adults and young people aged 10–19 who are looking to make changes around drinking or drugs. You don’t need to book an appointment, just turn up (opening times vary, please check their website before visiting). You can access The Beacon by:

  • Calling 01922 669840
  • For drugs misuse support, visiting: 67 Bradford Street, Walsall, WS1 3QD
  • For alcohol support, visiting: 30 Station Street, Walsall, WS2 9LZ

Walsall Bereavement Service

Walsall Bereavement Service is a local charity providing specialist bereavement support to Walsall residents of any age, including a specialist service for children and young people. You can access more information by:

  • Calling 01922 724841 or emailing admin@wbss.org.uk to contact their adult counselling service
  • Calling 01922 645035 or emailing children@wbss.org.uk to contact their children and young people’s service

Walsall Integrated Sexual Health (WiSH)

WiSH is a resource for residents of Walsall who have concerns about their sexual health. This service is accessible to all ages. Walsall residents can access them by:

  • Calling 01922 270400

Support for children and young people


Childline is a free, private and confidential service that you can access online and on the phone. This service is available to children and young people up to age 18. You can get support from Childline by:

  • Calling 0800 1111 any time of day
  • Chatting online with a counsellor (British Sign language interpreters available)


Kooth provide an online mental wellbeing community, offering free, safe and anonymous support for young people. Kooth also provide a live text-based conversation platform to speak with qualified counsellors and emotional wellbeing practitioners.

The Mix

Providing free help and support for children and young people (up to age 25) in the UK, you can access their services by:

  • Calling 0808 808 4994
  • Chatting online, emailing, or using their Crisis Messenger service via their website

Young Minds

Young Minds aim to equip young people with the right tools to look after their mental health. They provide resources and advice specifically for young people, but also for parents/carers and professionals working with young people. Parents/carers can access their support by:

  • Calling 0808 802 5544

Sexual and domestic abuse support

Rape and Sexual Violence Project (RSVP)

RSVP support anyone who has experienced sexual violence and abuse to thrive and enjoy a future of hope and confidence. You can access support by:


Refuge can provide advice about your rights and options if you are experiencing abuse. You can speak to someone for free and in confidence by:


Respect provides support for victims of domestic violence and abuse. You can contact Respect by:

Women’s Aid

Women’s Aid offers information and guidance to help women and children experiencing domestic abuse. You can get support from Women’s Aid by:

  • Using their live chat for confidential support
  • Emailing helpline@womensaid.org.uk (it may take up to 5 working days to get a response by email)
  • Engaging with their Survivor’s Forum; a safe, anonymous space for women to share their experiences and support one another

Addiction and substance misuse support


UK-wide helpline for anyone of any age who is concerned about their or someone else’s alcohol use. Access support by:

  • Calling 0300 123 1110


You can access friendly, confidential drugs advice, no matter your age, by:

  • Calling 0300 123 6600
  • Texting 82111


As the UK’s leading provider of free information, advice and support for anyone affected by gambling, you can contact GamCare by:

Other available services

Age UK

The leading charity supporting older people, Age UK can provide a wide variety of services to support older people. You can find out more and access support by:

  • Calling 0800 678 1602 for advice
  • Calling 0800 4 70 80 90 any time of day, to access The Silver Line helpline for older people

Beat Eating disorders

Whether you need one-to-one emotional support, want to connect with others or to learn new skills, Beat Eating disorders offer a range of support services that can be accessed by:

Campaign Against Living Miserably (CALM)

CALM are united in changing the conversation on mental health and suicide. Anyone who is struggling can access help by:

Carers UK

Carers UK provide support for anyone who has unpaid caring responsibilities. Contact them by:

Child Bereavement UK

Child Bereavement UK can provide help to children, young people, parents, and families to rebuild their lives when a child grieves or when a child dies. You can access their support by:


You can access bereavement support, including pet bereavement support, by:

  • Calling 0808 808 1677

Family Action

Family Action works to tackle a wide range of complex and difficult issues facing families. Adult family members can access support by:


Mind provides general information, tips for everyday living and online peer support for mental health and wellbeing. You can get confidential advice and support from Mind from Monday to Friday by:

  • Calling 0300 123 3393 to access their information and signposting service
  • Calling 0300 466 6463 for legal information relating to mental health and your rights


The NHS offer general information and support surrounding mental health and wellbeing, to help you understand your feelings, symptoms and behaviours, as well as advice regarding what professional or self-help is available and how to access it.

Pregnancy Crisis Helpline

If you are struggling with a pregnancy and need someone to talk to over the phone, Pregnancy Crisis Helpline are available to listen for free by:

  • Calling 0800 368 9296


Helping people of all ages, backgrounds, sexual orientations and gender identities to strengthen their relationships, Relate provide support, counselling and workshops on relationships and family issues. Anyone can access their support by:


If you need someone to talk to, without judgement or telling you what to do, the Samaritans are available any time to listen. Contact the Samaritans for free by:

  • Calling 116 123 any time of day
  • Emailing jo@samaritans.org (it may take several days to get a response by email)


Anyone can access text support if they’re experiencing a crisis or struggling to cope by:

  • Texting the word ‘SHOUT’ to 85258 any time of day

Switchboard, the LGBT+ helpline

Switchboard provide a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional well-being. Speak to them by:

The Menopause Charity

The Menopause Charity provide evidence-based information and advice to help people understand the mental and physical changes that occur during perimenopause and menopause and provide them with the tools and treatments needed to manage them.

Skip to content